Frequently Asked Questions (FAQ)
Frequently Asked Questions (FAQ) - Feng Shui Lotus
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How can I contact you?
We primarily communicate with our customers via email. If you have any questions or need assistance, please send an email to support@fengshuilotus.com, and we will respond as soon as possible.
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How can I find products?
You can search for Feng Shui products using the search box on the right-hand side of our website, or browse the product categories for easy navigation.
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Do you have a physical store?
Yes, we have physical stores in China. We welcome you to visit and experience our Feng Shui products in person.
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Do you accept phone orders?
We do not accept phone orders. All orders must be placed through our website. If you have any questions, please contact us via email.
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What are the benefits of having an account?
- Track and manage your order status.
- Read and write product reviews to make more informed decisions.
- Enjoy faster checkout by saving your shipping and billing information.
- Earn reward points for placing orders or referring friends.
- Access exclusive discounts during special promotions.
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How can I get a discount by creating an account?
Once you create and log in to your account, prices on the website will automatically reflect any applicable discounts. You can then proceed to checkout quickly.
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How can I get a coupon code?
You can subscribe to our email newsletter to receive the latest coupon codes and promotions. We will send these to our subscribers.
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How do you ensure my personal information is secure?
We take your privacy seriously. All personal information is used solely for processing your orders and will be kept confidential. We will not sell or share your information with third parties unless required by law. Please refer to our Privacy Policy for more details.
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Can I safely place an order on your website?
Yes, you can confidently place an order on fengshuilotus.com. We use industry-leading encryption technologies to protect your transactions, ensuring the safety of your personal and payment information.
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What payment methods do you accept?
We accept the following payment methods:
- PayPal (recommended for international orders)
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How long does shipping take?
We will choose the fastest warehouse for delivery based on your address and the product's warehouse location. Typically, we arrange air freight, and your order will arrive about 15 days. The exact time may be slightly delayed due to the selected location and mode of transportation.Delivery periods are typically extended in January, February, May, and October.Please note that our products are handcrafted, so once we receive your order, it is placed in a queue and may take some time to prepare. We ensure to select the safest and most reliable shipping companies.
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What shipping methods do you offer?
We ship using reliable carriers, and the specific carrier is chosen by us to ensure the safe and reliable delivery of your goods.
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How is shipping calculated?
- If your order exceeds $45, we will cover the shipping costs.
- For orders under $45, you will be responsible for $5 shipping per item
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How can I get free shipping?
Once your order reaches $45, you will receive free shipping.
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Do I need to pay taxes?
Fengshuilotus.com will cover all product taxes on your behalf. All you need to do is select your desired products, and we will take care of the rest.
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How can I track my order?
Once your package has shipped, we will send you a tracking number via email. You can track the status of your package using the link provided or by logging into your account.
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How should I handle damaged or missing items?
If your items are damaged or missing due to shipping, please contact us immediately and retain all damaged products and packaging materials. Once we confirm the issue, we will either issue a refund for the damaged/missing items or resend them to you.
If you have any other questions, feel free to contact us via email. We are happy to assist you!