Return and Refund Policy for Feng Shui Lotus

Return and Refund Policy for Feng Shui Lotus

Thank you for shopping with us at Feng Shui Lotus. We strive to provide the best products and services to our customers. Below are the detailed terms and conditions of our return and refund policy:

Contact Information

If you need to contact us for any reason, please email us at support@fengshuilotus.com.

Order Cancellation

  1. Cancellation Within Four Hours and Before Shipment: Orders can be canceled within four hours of placing the order, provided they have not been shipped. A cancellation fee of 50% of the order amount will be applied. Because our products are handcrafted, they require significant labor and procurement of necessary materials. If you need to cancel your order, please do so immediately on our website and notify us via email.
  2. Cancellation After Four Hours or After Shipment: Orders cannot be canceled after four hours of being placed or once they have been shipped.

Product Quality Issues

  1. Exchanges Only: If you receive a product with a quality issue, you may contact us for an exchange. Refunds are not available for quality issues.
  2. Reporting Issues: If you discover a quality issue, you must report it to us via email within 72 hours of receiving the product.
  3. Contact for Exchange: To initiate an exchange, please email us at support@fengshuilotus.com with your order details and a description of the issue.

Address Accuracy

  1. Customer Responsibility: It is the customer's responsibility to ensure that the delivery address provided is accurate. We are not liable for products that are undelivered or lost due to incorrect address information provided by the customer.

Return Policy

  1. No Returns: All products that have been shipped are not eligible for return. We encourage you to carefully inspect your order upon receipt.
  2. Acceptance of Goods: Please sign the delivery receipt only if you are completely satisfied with your purchase. If you discover any quality issues, you must report them to us within 72 hours of receiving the product.

Handcrafted Products and Material Availability

  1. Material Unavailability: Our products are handcrafted and may sometimes be affected by the unavailability of certain raw materials.
  2. Customer Options: In such cases, we will contact you to discuss alternative products, refunds, or compensation with discount coupons.

Summary

  • Email for Contact: support@fengshuilotus.com
  • Order Cancellation: Allowed within four hours and before shipment with a 50% cancellation fee; if you need to cancel, please do so immediately on our website and notify us via email. Not allowed after four hours or after shipment.
  • Quality Issues: Eligible for exchange, not for refund. Report issues within 72 hours of receipt.
  • Address Accuracy: Customer responsibility.
  • Return Policy: No returns after shipment; inspect before signing delivery receipt.
  • Handcrafted Products: Possible delays due to material unavailability; alternatives or compensation provided.

We appreciate your understanding and cooperation. If you have any questions or need further assistance, please do not hesitate to contact us at support@fengshuilotus.com.

Thank you for choosing Feng Shui Lotus!